Privacy Policy

2.1 Information You Provide. We collect information you provide directly to us, including:

• Account information (name, email, phone number, password)
• Professional credentials and certifications (license numbers, expiration dates, issuing authorities)
• Employment history and work experience
• Banking and payment information for payout processing
• Tax information (W-9, Social Security Number or EIN for 1099 reporting)
• Profile photos and identification documents
• Communications you send to us or through the platform

2.2 Automatically Collected Information. When you use our Service, we automatically collect:

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed)
• Location data (with your consent, for shift matching and travel calculations)
• Usage patterns and feature interactions

2.3 Information from Third Parties. We may receive information from:

• Credential verification services (to verify your professional licenses)
• Background check providers (with your authorization)
• Payment processors (Stripe) for transaction verification
• Calendar services (Google, Microsoft) when you enable calendar sync

We use the information we collect to:

• Provide, maintain, and improve the Service
• Match travelers with shift opportunities at OPOs
• Process payments and generate tax documents
• Verify professional credentials and maintain compliance
• Send notifications about shifts, payments, and platform updates
• Respond to your requests and provide customer support
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations (including tax reporting requirements)
• Analyze usage patterns to improve user experience

4.1 With OPOs and Travelers. To facilitate the platform's core functionality, we share relevant information between parties:

• OPOs can view traveler profiles, credentials, and availability
• Travelers can view OPO information, shift details, and rates
• Contact information is shared when assignments are confirmed

4.2 With Service Providers. We share information with third-party vendors who perform services on our behalf:

• Stripe (payment processing)
• Supabase (database hosting)
• Resend (email communications)
• Twilio (SMS notifications)
• Credential verification services

4.3 Legal Requirements. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights and the safety of users.

4.4 Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7.1 Access and Portability. You can access and download your data through your account settings. We provide your information in a structured, machine-readable format upon request.

7.2 Correction. You can update your account information at any time through your profile settings.

7.3 Deletion. You may request deletion of your account and personal data. Note that some information may be retained for legal compliance purposes.

7.4 Communication Preferences. You can manage notification preferences in your account settings. Note that certain transactional communications (payment confirmations, credential expiration alerts) cannot be disabled.

7.5 California Residents. Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.